Unexpected Insights by RPA and Bots
As 4th industrial revolution appeared and related technologies are growing fast with introduction of new convenient services, our daily life has been more convenient than before. At the same time, our work environments are being convenient like our daily life.
When it comes to various services to make our daily life to be more convenient, this article will deal with Robotics Process Automation (called ‘RPA’) and Chatbot (or Bot). I have gone through some projects and experiences related to RPA and Bot. Based on these experiences, I want to introduce and share my thoughts and insights about that.
First of All, Easy.
Recently, I applied RPA(Robotics Process Automation) and Bot to some of my tasks. RPA is kind of robot program to automatize simple and regular works. Even though the word, RPA, might seem to be grandly, it is similar to macro(Visual Basic) in Excel.
RPA will be more effective and efficient if a task is more simple, regular, and has fixed process or layout. This being so, it is so valuable for like regular reports including statistics. Also, service planners not having advanced knowledge of coding can utilize RPA, as various RPAs, the people not knowing about IT or Coding can control, have been introduced.
In reality, I created some automatized jobs by RPA because our company introduced RPA programs.One of the jobs was regular reports including statistics in daily, weekly, and monthly.
Practical Change
The following is the process that I actually make the report:
- Data Extraction
- Paste the data into Excel layout
- Make integrated view by using Pivot Table (including Graph or Chart)
- Write the title and related contents to show daily trend and situation.
- Send e-mail with the report (to reporter or manager)
*In then, e-mail is sent by Chatbot or Bot
After utilizing RPA, my work process was changed like the following:
- Receive e-mail with the report, check it, and send it (to reporter or manager)
My work process for daily report was changed, and its work time was shortened. I think it was a big change for me.
Unexpected Discovery
Based on the above, it is certain that RPA and bot are giving convenience to us. However, after some months, I felt unexpected point, which is that I have recognized it is being less important as the time goes by. This is because I got used to the reports created and sent by RPA and Bot. Of course, it does not means that I ignored all reports. I just checked when the report had some issues or strange points. Anyway, in overall, I felt that those data, report, or something created by RPA or Bot are not critical.
I thought that those things by RPA or Bot are less valuable than by human. After recognizing this, I added new task, which is that I analyze the reports by RPA (or Bot), interpret those, and find new insights I have never experienced.
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Promising Skill and Technology
Based on the case on the above, I realized that all works by human will be finally altered by RPA or A.I Bots in the future. Also, the most important thing I felt is that most people should improve abilities to analyze and interpret the things made by Robots, and find new insights with creativity.
In the past, as a smartphone was introduced in our daily life, most people did not remember phone numbers anymore. Like this, introducing and improving RPA and bots will lead new changes of our daily life. In spite of this big changes, most people will adapt them well. However, it is not easy to anticipate how our daily life will be changed.
Through this article, I hope that all people reading this imagine how our daily life and work environments will be changed.
Unexpected Insights by RPA and Bots
The Articles In Chatbot Category:
- Chatbot Trend 2020: Executive Summary (Prologue / Epilogue)
- 5 Roles & Truths of A.I and Chatbot Recruiting
- All Chatbot Articles in the web site (Click)
Related external references to this article:
- How Robotic Process Automation (RPA) bots can complete tasks 20 times faster than a human
- WHAT IS ROBOTIC PROCESS AUTOMATION (RPA)?
- What is RPA? How does it work? What are top RPA tools? [2019 update]
- Understanding how RPA Bot Development Service can help your enterprise and steps to ensure a successful RPA implementation