Chatbot Trend 2020: Absence of No.1 in Chatbot Market 2020
As most people know, chatbot is one of the most popular technologies with artificial intelligence. (Related the article: The Present Condition and Forecast of Chatbot in Korea (Is Chatbot Alive Well?). Compared to the initial stage of chatbot market, a lot of companies have introduced and operated their chatbot for the customers. By business goals, they are offering differentiated services and a shape of their chatbot is different.
Compared to the past, chatbot market and chatbot usage rate are growing as the customers or users are more closed to the digital. And, with the growth of the market, various chatbot builders (development platform) to easily make the services have been introduced.
(Reference: Top 26 ChatBot Builders for 2019)
https://www.grandviewresearch.com/industry-analysis/chatbot-market
If so, what does it happen in the next year?
“There will be absence of No.1 in Chatbot Market.”
by Tony Around
As mentioned, with expansion of the market, a lot of start-up companies have introduced various chatbot builder (development platform). And, they have had mutual improvements through each specialized technologies.
However, there is not the best or No.1 company to dominate the chatbot market yet. Its reason is that there is no answer about A.I technology, and many companies still have a fail about chatbot. Even though there is few A.I technologies for a specific business, there is not commercialized A.I technology being able to be applied to everywhere.
“That is to say, A.I Chatbot is still growing“
by Tony Around
Also, methodologies to develop the chatbot are all different. Someone utilizes ‘Cloud-Based’, and another someone uses ‘On-Premise’. Like this, variety of development ways might be the key factor to make varied chatbot market.
As a result, there will be no the best or No.1 chatbot company/brand before introduction of the perfect A.I chatbot builder, which can be easily applied to everywhere, and the end of their competition. I forecast that their competition will be continued in 2020.
Actually, this trend is a good situation for suppliers who want to make services via A.I chatbot. This is because there is a lot of options to make the chatbot, and its cost is more decreasing by the competition.
At the same time, the competitions make them to introduce user-friendly chatbot builder to lead many suppliers and users. This situation is lowing entry barrier to A.I chatbot. Therefore, although chatbot market will be continuously growing with their competitions, No.1 or the best chatbot company won’t easily show up.
(Reference: Top 26 ChatBot Builders for 2019)
Let’s back to the initial stage of ‘Smartphone’ market. There was a lot of smartphone brands in its initial stage. However, as the time goes by, the leading companies were narrowed down to Top 4~5, such as Samsung, Apple, Huawei, and Xiaomi. The Chatbot market will follow a trend of the smartphone market. But, because chatbot is not consumer goods, but services, a speed for the end of the competition will be slower and more careful than in the smartphone market.
Chatbot Trend 2020: Absence of No.1 in Chatbot Market 2020
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