CHATBOT ENG TREND

Chatbot Trend 2020: UX Revolution Led by Chatbot

Chatbot Trend 2020: UX Revolution Led by Chatbot

Even though a chatbot is one of emerging digital tools and technologies with A.I, there is more valuable factor than that. It is UX revolution led by chatbot. On the digital world, its mainstreaming is WEB so far. Although various animation or moving effects have been introduced, these are static and limited.

최근 홈페이지 우측 하단에 있는 챗봇 버튼/기능
Chatbot Button / Function located in the right / bottom on display
Chatbot Button / Function located in the right / bottom on display

Most companies having the chatbot have their website, and they do not show their chatbot, as the main theme, on the website. However, a little change about that started to occur. Few companies began to show their chatbot on full screen.

It is a new and creative challenge that a company shows their chatbot on full-screen display. In the near future, it will be no strange to those changes. As a result, a goal for operating the website or homepage is all the same, which is to offer products or services to the customers.

If focusing on the goal of the website, it will be very natural that the company operate their website having chatbot UX. Anyway, cracking the existing frame, formality, or thoughts maintained for a long time is very innovative change.

전체가 챗봇으로 되어 있는 UX도 등장하고 있다.
Chatbot UX filled in the whole website is coming.
Chatbot UX filled in the whole website is coming.

For the customer, typing one thing on each step might be better than typing simultaneously all data on the structured page.

Like this, introduction of chatbot have had a new effect on all digital areas, and cracked the existing thoughts on the digital world. This change will make various type of UX, which we have never seen before. And, as the time goes by, a type of chatbots will be more varied and differentiated.

Chatbot Trend 2020: UX Revolution Led by Chatbot

Finally, all customers will be more comfortable to use ‘Digital’ with these changes.

Related to Chatot Trend 2020:

External References related to this article:

댓글 남기기

이 사이트는 스팸을 줄이는 아키스밋을 사용합니다. 댓글이 어떻게 처리되는지 알아보십시오.

%d 블로거가 이것을 좋아합니다: