Chatbot Trend 2020: Forecast by Industry (Culture/Education/Government)
In the future, a chatbot will have a lot of effects on our daily life, with improvement of A.I technologies. Recently, chatbots are being used in new industries. It is the area of culture and education. Also, it is being expanded into the area of public institutions(government).
In culture, education, and public institutions, what role can a chatbot do?
Culture
A chatbot will get a big power in the area of entertainment contents. Especially, a chatbot will be effective tool that celebrities can satisfy their a lot of fans. This is because celebrities or entertainers cannot communicate with the people in every time, and the time for communication with fans is limited.
This being so, if there is a chatbot having the same thoughts to the entertainers, the chatbot will be able to satisfy the fans. Also, responses of the fans will be enthusiastic if it is combined to voice technology. Similar service to this (it is like alarm service having a voice of the entertainer) is already launched even though it is not a chatbot. The service like this will be upgraded to a chatbot service.
Related links to this article (English Ver.):
- The Rise Of The Celebrity Chatbot: An Interview With Christina Milian
- The Celebrity Chatbot I Almost Brought To Life
- 7 roles chatbots could play in media and entertainment
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Education
In education area, a role and purpose of chatbot is very clear. It is replaced to a teacher. Because its purpose is very clear, the education is the area that chatbot’s effectiveness is so high. Simply, the education chatbot can offer quiz for language study, and share/reminder word information of the language the user want to learn.
By extension, it can be effectively used for a child education. Language teacher might be not necessary. Rather, a chatbot might be better than the existing teachers because it does not have prejudice or dialect. Now, education chatbots having simple functions for children are already launched. Those responses are very good because a range of study is not broad and its purpose is very clear.
In the near future, a chatbot will be able to handle more professional knowledge if improved, and then, a coverage of education chatbot will be expanded. However, it is doubtful whether education chatbot can deal with creative areas or not.
Related links to this article (English Ver.):
- AI and Chatbots in Education: What Does The FutureHold?
- Education Chatbot: 4 Ways Chatbots Are Revolutionizing Education
- 5 Ways Artificial Intelligence and Chatbots Are Changing Education
- How Can We Use Chatbots in Education?
- Chatbots In Education: Applications Of Chatbot Technologies
- How Chatbots Have Become Your Teachers In Education?
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Public Institution (Government)
As private companies have introduced a lot of chatbots and made successful stories, government officials have been delighted to this situation. This is because the cost to make a chatbot has decreased due to popularization of chatbot, and methodologies for successful chatbot development have been introduced.
A chatbot for public institutions has a role to get civil complaints. Moreover, it can be replaced to the works on government offices, such as issuing official documents. Most people negatively think about work process and use time of the government offices. Therefore, if there is a chatbot offering services for 24 hours and 365 days, the people do not need to wait for a long time. Also, they will be able to immediately get the answer about government’s policies.
Even though there are negative opinions about conflicts of employment and political use, the chatbot in the public institutions will be able to have a great ripple effect. The governments having high technologies are already considering how to use chatbot effectively. Now, chatbots are being used in few areas. However, from the next year, its areas will be quickly expanded.
Related links to this article (English Ver.):
- 12 Global Government Agencies That Use Chatbots
- A Study on Conversational Public Administration Service of the Chatbot Based on Artificial Intelligence
- How Chatbots are Beneficial to Government Agencies
- Government chatbot: How chatbots can improve citizens’ experience
- Chatbots: A benefit for state and local government operations
Closing…
Chatbot Trend 2020: Forecast by Industry (Culture/Education/Government)
Personally, utilization of chatbots in education and public institution area will be higher than expected. However, our society should have enough time for social compromises and various considerations about A.I chatbot because of its negative effects.
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