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Chatbot Trend 2020: Coming New Era for 1 Person 1 Bot(A.I Chatbot)

Chatbot Trend 2020: Coming New Era for 1 Person 1 Bot(A.I Chatbot)

In the near future, we will experience new era for 1 person 1 bot(or A.I chatbot). Recently, a lot of stores are introducing chatbots to get orders from the customers. Now, this trend is being led by big chain businesses having a lot of stores and their kiosk system to get orders.

This is because the cost for its introduction is high. However, as various chatbot builders (development platform) are introduced and those are user-friendly, it is easier for anyone to build the chatbot than before. Therefore, it became a turning point for small businesses to introduce their chatbot.

고객은 메신저를 통해서 커피주문을 할 수 있다. (노컷뉴스 자료 참고, "카톡으로 커피주문?"…카카오, '챗봇주문' 서비스 출시) A customer can order the coffee via 'Chatbot' on the messenger platform.
A customer can order the coffee via ‘Chatbot’ on the messenger platform.

The existing digital platforms or tools just introduced their store location or service, and shared information about them. It was hard to make a service having technology or function because its difficulty and cost are a big problem for them.

대부분 점포/상점들은 디지털 채널 혹은 도구를 설명과 소개에만 사용해왔다. (최근 한국에서 유행하는 버블티 브랜드 사이트 참고) Most stores around us have been using digital channel or tool for only its introduction or product/service's description. (The above is the web site for the brand of 'Bubble Tea' being popular in the Korea)
Most stores around us have been using digital channel or tool for only its introduction or product/service’s description. (The above is the web site for the brand of ‘Bubble Tea’ being popular in the Korea)

From now, many stores or brands will start to actively communicate and introduce various services or products by chatbots, because anyone can easily make the chabot services. Typical chain businesses already are following this trend. Therefore, in the near future, most people will be able to get something they want via chatbot. The new era that a person get a service or product via at least 1 chatbot, is coming.

누구나 챗봇을 통해 원하는 서비스나 물건을 받을 수 있을 것이다. Anyone will be able to get a service or product they want via chatbot
Anyone will be able to get a service or product they want via chatbot

Another example for this is secretary chatbot. Soon, many people will be able to build the chatbot thay want. The chatbot will reminder your schedule before it, or ask something instead of you duirng your absence.

Even though there are few secretary chatbot services provided by typical IT companies, they are not in commercialization step.However, it will be commercialized soon, maybe in the next year. Of course, through this, it will be hard to quickly change our world, however, it is important part for the new era, 1 Person 1 Bot (A.I Chatbot).

챗봇에 의해 곧 다가올 새로운 커뮤니케이션 방식 New communication way by chatbot in the future
New communication way by chatbot in the future

Also, except for the secretary chatbot service, a rising chatbot service is healthcare chatbot and chatbot for 1 person household. This concept is similar the secretary chatbot service. In summary, finally, each person has each bot(or A.I cahtbot) for oneself.

External references related to this articles:

The most important thing of the new era, 1 Person 1 Bot, is that a person can be a supplier and consumer at the same time. About this trend, some people worry about absence of communication with people. However, as its opposition or positive factors, the bots can make the people to be able to do creative works, and get more time to do something.

4차산업혁명의 실질적 결과물들이 곧 다가온다.
Real and practical results of 4th industrial revolution are coming soon
Real and practical results of 4th industrial revolution are coming soon

Chatbot Trend 2020: Coming New Era for 1 Person 1 Bot(A.I Chatbot)
In the near future, we will face various practical results of 4th industrial revolution with the naked eyes.

Related to Chatot Trend 2020:

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