CHATBOT ENG TREND

Chatbot Trend 2020: Chatbot Connection Society (Sum of Bot and Bot)

Chatbot Trend 2020: Chatbot Connection Society (Sum of Bot and Bot)

The number of chatbots is sharply increasing. (Reference: Chatbot Trend 2020: Coming New Era for 1 Person 1 Bot(A.I Chatbot)) There are 2 types of chatbot, a chatbot seeking to have all functions, or a chatbot being able to do only one specialized task. A range of chatbot service for each business is very broad and different.

However, a trend of chatbot is different from in the era of WEB, which means that there is no No.1 brand and company having all things and dominating the market in the chatbot industry. (Reference: Chatbot Trend 2020: Absence of No.1 in Chatbot Market 2020)

웹(Web)세계에서는 대부분 대표 사이트를 통해서 모든 것들을 할 수 있다.
In the Web world, most people can do everything on the typical websites, such as Google, Bing, Baidu, and Yandex.
In the Web world, most people can do everything on the typical websites, such as Google, Bing, Baidu, and Yandex.

In the view of diversified social trend or chatbot’s characteristics, it is so hard to get everything into the chatbot. Buy, most users want to do something in one platform. This is very basic need for the human. These needs will be solved by secretary chatbot or universal chatbot like portal site, such as Google, Baidu, and Bing.

So then, can they directly make all things in the chatbot?
It is impossible.

However, they can gather various chatbots into the one space, or integrate them. As introduced in the previous article (Reference: Chatbot Trend 2020: Coming New Era for 1 Person 1 Bot(A.I Chatbot)), the era for 1 person 1 bot is coming. It means that chatbot is being more departmentalized.

At the same time, it is being more professional. This being so, the combined chatbots integrating professional and departmentalized chatbots will be more introduced.

(External Reference #1: Integrating the Chatbot)
(External Reference #2: The Next Generation of Chatbots: Connected, Intelligent, Capable)
(External Reference #3: Universal Bots: Orchestrate Tasks From Multiple Specialized Bots)

챗봇끼리 결합해서 원하는 서비스를 제공하는 시대가 오고 있다.
A customer will be able to get something they want by combination of various chatbots.
A customer will be able to get something they want by combination of various chatbots.

Typical example is backing chatbot. Even though it superficially looks like one of the general services, it is the combination service integrating various specialized chatbot.

It is divided into each chatbot of deposit, withdrawal, save, loan, and so on. And, those chatbots are integrated to the one brand chatbot for a bank. Although a customer cannot recognize internal process like that (actually they do not have to know that), the company can operate the service like this way.

In this example, the banking chatbot is called ‘Universal Chatbot’. And, sub-ordinate chatbot of ‘Universal Chatbot’ is called ‘Agent Chatbot’. The chatbot most people piratically use is ‘Universal Chatbot. Of course, by the cases, the uses can directly call the agent chatbot.

개인 비서 챗봇이 다양한 기능들을 호출해서 원하는 것들을 얻게 할 수 있다.
Personally, a secretary chatbot can make all users to get something they want by interfacing other chatbots.
Personally, a secretary chatbot can make all users to get something they want by interfacing other chatbots.

This trend does not happen in only business world. As a personal chatbot is introduced like secretary chatbot, it can gather and put the services, the uses want, into the chatbot. Each chatbot, as agent chatbot, will be more departmentalized than expected.

The process to get desired something by the interface between chatbot and chatbot will be more and more generalized. The new era is coming that a robot or chatbot do something which the human must do, and another robots do something the robot cannot do.

Chatbot Trend 2020: Chatbot Connection Society (Sum of Bot and Bot)

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